Policy of Return

All of our extraordinary products are guaranteed to be 100% satisfactory. Please return items to us (see Return Policy below), and we will promptly and courteously refund your money in the same form as your purchase, or we will exchange the merchandise. You will not be charged for shipping on exchange merchandise.

Return Policy – Web purchases:

  • Please include the vendor packaging and tags, with the merchandise in the same condition as when it was received (unworn, unwashed, and undamaged).

  • A restocking fee will apply for returns made after 30 days.

  • We request that sale and clearance merchandise be returned within 15 days of purchase date.

Return Instructions – Web purchases:

  • Please include the vendor packaging and tags, with the merchandise in the same condition as when it was received (unworn, unwashed, and undamaged).

  • A restocking fee will apply for returns made after 30 days.

  • We request that sale and clearance merchandise be returned within 15 days of purchase date.

  • Option #1 CONVENIENT AND EASY RETURNS VIA UPS (not available for Non-U.S. shipments):

    Affix the pre-paid Merchandise Return Label** to your return package and put it in the U.S. mail.
    $8.45 will be deducted from the amount of your return.
  • Option #2 RETURN TO OUR RETURNS DEPARTMENT WITH THE SHIPPER OF YOUR CHOICE:

    You may use the label for return shipping on your packing slip, and pay for postage with the shipper of your choice.
    If you do not have the label from your packing slip, use this address:
    PERUVIAN ATELIER INC.
    ATTN: RETURN DEPARTMENT
    5602 Wildrose Dr.
    Greensboro, North Carolina 27410
  • * If you no longer have your packing slip, click here for a new Return/Exchange Form. If you need assistance with your return, please contact Customer Service at 1-336-310-0960 (Mon.–Fri., 8am–5pm EST). ** A pre-paid USPS Merchandise Return Label is included in every order (except non-U.S. and Store shipments). Please click here if you need another label.

Cancellations

You may cancel your order at any time before we ship it by contacting us. Since we do not charge you until items are shipped, no costs will be incurred, and your credit/debit card will not be charged.
If we didn’t answer your Returns question here, please Email Us at anytime: info@peruvianatelier.com contact Customer Service at 1-336-310-0960 (Mon.–Fri., 8am–5pm EST.)