Privacy & security

We take your privacy seriously . It’s important to us that we maintain your respect and trust. We believe this is essential for developing sustainable long-term relationships. Our privacy policy explains how we collect, use and protect your information throughout all of our interactions with you on our website, on the telephone or via email.

When you place an order at www.peruvianatelier.com, or any of the Peruvian Atelier® web properties, we collect your name, mailing address, phone number and credit card information for use in processing your order. We also collect your e-mail address when you order from our website so that we can send you any necessary e-mail messages related to your order, such as an order confirmation or order status.

We do not sell or rent your e-mail address or phone number to any third parties for their marketing purposes. If you place an order with us, your name and mailing address may be exchanged with carefully screened catalog companies whose products may be of interest to you. If you would prefer not to receive such mailings, please contact us at sales@peruvianatelier.com or by phone at 1-336-310-0960. Please provide your exact name, address and e-mail address.

We maintain a record of your orders should we, or you, ever need it for reference. You may request a record of the information stored on your account at any time by calling Peruvian Atelier® Customer Service and providing the appropriate authentication of identity.

If you request a catalog from our website or sign-up for an e-mail subscription, we offer the option of receiving our special e-mail promotions and notices. If at any time you no longer wish to receive our catalogs and/or promotions, simply contact us at sales@peruvianatelier.com or by phone at 1-336-310-0960. For these requests, we ask that you include your current e-mail address and full name. You may also change your contact preferences or account information at any time by logging into the Account section of this site.

By taking part in promotions, product ratings and reviews, contests or sweepstakes offered on the site, you agree that we may use your information for marketing and promotional purposes. You further agree that we may use and/or disclose information about you, such as demographics or your use of this site, in any way without revealing your personal information or identity, and without any further compensation, except where prohibited by law.

All of our extraordinary products are guaranteed to be 100% satisfactory. Please return items to us (see Return Policy below), and we will promptly and courteously refund your money in the same form as your purchase, or we will exchange the merchandise. You will not be charged for shipping on exchange merchandise.